Today's Issue
- Editor's Take: No Lip Service Allowed
- Article: Davao mango growers firm up direct export plans with China
- Testimonial Callout
- Events: Basic MS Word for Beginners (Thursday 12 April), Understanding Customs Valuation (Thursday 12 and Friday 13 April), 5S of Good Housekeeping (Friday 13 April), and OFW Job Fair (Friday 13 April)
By Manuel T. Cayon
DAVAO CITY—Mango growers in the Davao Region would firm up plans to directly export their products to China and elsewhere in the biggest gathering yet of producers in the region.
Bolstered by the capability to provide the country’s commitment to the export market during the off-season period of Luzon-based producers, Davao mango producers said they would look beyond the National Capital Region for their market.
“It’s a good start, the fact that you have big people and trendsetters from China like Mister Hui, from Hong Kong like Li Ka Shing, and from KSA like Prince Alwaleed because when they come, the others tend to follow,” Socio-economic Planning Secretary Romulo Neri said in an interview after a televised roundtable conference in Malacañang.
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Testimonial Callout
For those who want to share their thoughts, just simply send us an email to info@sme.com.ph and place on the Subject header: SME Testimonial. The best testimonial will also be featured in our SME.com.ph Web site.
Editor's Take
Only a few organizations have achieved a level of consistently delightful customer service.
It's said that 7 out of 10 customer service initiatives are lip service. Why?
No company wants it to be known that it doesn't have customer service. So when they don't have it they say they do and expect customers and prospects to believe them.
But commitments must be real. It must be honest. It cannot resemble a false front on an office, a mirage, or a sleight of hand.
Customers recognize insincerity and interpret it as a deliberate attempt to deceive.
Frequently, customers react by reducing the amount of business they do with you or by straying to competitors.
Abraham Lincoln said: "You can fool some of the people all of the time and all of the people some of the time, but you can't fool all of the people all of the time."
Whether in the realm of politics or in business, it pays to remember that.
Russelle S. Trinidad
SME BizLink Editor
Postscript: Let us remember that the death of valor, our forefathers suffered in defending the peninsula of Bataan (in the Philippines) against the Japanese in 1941 - 42 and those who subsequently died on the ‘Bataan Death March’. Truly a fitting scenario for the last line in our Philippine National anthem, 'Lupang Hinirang', "... ang mamatay ng dahil sa 'yo."
Let us offer a moment of prayer for them on this 'Araw ng Kagitingan'.
